Frequently Asked Questions (FAQs)
1)Order Confirmation
Once your order is placed, a confirmation email with invoice details will be sent to your registered email ID.
(Kindly check your inbox or spam folder.)
2)Delivery Timeline
we take minimum of 3 working days to process and ship the package (Once Shipped delivery Will take place b/w)
• Chennai Region: 2–3 working days
• Rest of Tamil Nadu: 3–4 working days
• South India (Andhra Pradesh, Telangana, Bangalore, Kerala): 3–5 working days
• Metro Cities & North India (Delhi, Mumbai, Kolkata): 5–7 working days
3)Priority Shipping
Orders under priority shipping will be shipped within 24 hours (Mon–Sat) from the time of placing the order.
Delivery usually takes 3–4 working days.
4)1-Day Delivery (Chennai Only)
We do offer same-day delivery in Chennai using Porter/Dunzo – only if requested at least 4 hours in advance.
⚠️ During peak seasons or high order volumes, we may not accept 1-day delivery requests.
5)International Shipping
We use DHL & FedEx for international shipments.
• Delivery time: 6–9 working days
• Some countries may apply import duties/taxes, which are to be borne by the customer.
6)Tracking Details
Tracking will be shared via email after the package is shipped. Courier tracking becomes available only after pickup.
7)Unboxing Policy
In case of issues, a 360° unboxing video (with no cuts or repacking) is mandatory for claim consideration.
8)Customer Support
• WhatsApp: 9677026020
• Timing: Mon–Sat, 9:00 AM – 5:30 PM
Sunday holiday
9)Returns & Refunds
For detailed return policy, click here
10)Jewelry Care click here for care tips
11) How Can I Trust You?
• We’ve been in this field for 8+ years with over 1,20,000+ happy customers worldwide.
• Loved by customers across India, Malaysia, Singapore, Australia, UK & UAE.
• You can check our Instagram page for real customer feedback, unfiltered hand videos, and regular updates.
Your Privacy is Safe with Us
We do not share or leak any of your personal information. All customer data is handled strictly confidentially.
🌐 Secure Shopping Experience
Our website is hosted on Shopify, an internationally verified and trusted platform used by millions of brands globally.
💳 Trusted Payment Gateways
We use Cashfree and Razorpay – both are secure, verified, and widely supported payment gateways in India.
12)Why Is the Same Design Cheaper Elsewhere?
We can’t speak for others, but we assure:
• No plastic stones or low-grade metals
• We use nickel-free brass, premium stones, and skin-friendly finishes
• Many lookalike designs exist in multiple quality grades, causing price differences
• Want to verify quality? WhatsApp us at 9677026020 for a real, unfiltered hand video in sunlight
13)Why Are Some Products Sold Out? When Will They Be Restocked?
We offer exclusive, one-of-a-kind designs at a fair price, so many pieces get sold out quickly.
If the design you love is currently out of stock, don’t worry
Just click “Notify Me” on the product page and subscribe with your email. You’ll be automatically notified via email once it’s restocked.
📩 Please note: We are unable to send personal messages or WhatsApp updates for restocks.
14) Our Packaging Promise
Orders above ₹899 come in rigid cardboard boxes with:
• Jute pouches, ziplock covers, carry bag
• Secured with bubble wrap & cotton layers
We’re constantly working towards plastic-free packaging.